FAQ
Step 1: Pick the product of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART on the products you wish to purchase.
Step 4: Click on PLACE ORDER
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.
Yes, you can do this by filling in your address as the 'Billing address'. Check the box that says “Is this order a Gift?” and enter the details of the address you wish to ship it to in the fields below it.
For all orders, the confirmation status will be automatically updated in the ‘My Profile’ section.
We strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
Unfortunately, products listed as "Out of Stock" are not available for immediate sale. We consistently restock our products, so rest assured that it will be back in stock soon.
All transactions at Chhattisgarh Herbals Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Chhattisgarh Herbals Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
Contact us, detailing the problem you have encountered. You can either email us on support@chhattisgarhherbals.com and our Customer Care will be happy to assist you.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes. Drop an email to support@chhattisgarhherbals.com for assistance in cancelling your order.
We consistently restock our products, so rest assured that it will be back in stock soon.
You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking or UPI.
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.
We ship across India, except for a few remote locations.
We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/ natural disturbances).
You can track your order from the ‘My Profile’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Profile’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.
Each of our products are first bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like spray or glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.
If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns. You may also write to grievances@chhattisgarhherbals.com for further assistance.
If you wish to cancel your order, you can do so by sending us an email on support@chhattisgarhherbals.comwithin 24 hours of placing the order.
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please contact our Customer Care by sending us an email at support@chhattisgarhherbals.com
While we will endeavor to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions in movement both within India and internationally. Delays are likely to be longer for areas that are sealed as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.
While we try our best to fulfil your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.
